At Lilly Belly, we strive to provide high-quality baby products and excellent customer service. If you are not satisfied with your purchase, our Refund and Return Policy outlines the process for returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, undamaged, and in its original packaging.

• The return request must be made within 30 days of receiving the product.

• Items purchased on sale or as part of a clearance event may not be eligible for returns.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer support at contact@lilly-belly.com with your order details and reason for return.

2. Our team will provide you with a return authorization and shipping instructions.

3. Pack the item securely and send it back using a trackable shipping method.

4. Once we receive the item and verify its condition, we will process your refund or replacement.

3. Refund Process

• Refunds will be issued to the original payment method used during the purchase.

• Once your return is approved, please allow 14 business days for the refund to be processed.

• Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges and Replacements

• If you receive a defective or incorrect item, we will provide a replacement at no additional cost.

• Exchanges are subject to product availability.

5. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

• Opened or used baby feeding products.

• Personal care items.

• Customized or personalized items.

6. Late or Missing Refunds

If you haven’t received a refund after the specified processing time, please:

• Check your bank account.

• Contact your credit card provider, as refunds may take some time to post.

• If you still have issues, contact us at contact@lilly-belly.com.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website.

8. Contact Us

If you have any questions regarding our refund and return policy, please contact us at:

• Email: contact@lilly-belly.com

By purchasing on our website, you agree to the terms of this refund and return policy.

Refund and Return Policy